FAQ
FAQ – Frequently Asked Questions
What is your return and exchange policy?
You can return items within 30 days of delivery for a refund or exchange. Please contact our customer service team to start the return process. Return shipping costs are the responsibility of the customer.
What are the shipping options and costs?
We offer free standard shipping on all orders. Delivery usually takes 4–12 business days, depending on the destination. Express shipping is currently not available.
How long does delivery take?
Delivery times vary by region and carrier. Most orders arrive within 4–12 business days. An estimated delivery date is shown at checkout.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Maestro), PayPal, Apple Pay, Google Pay, and Shop pay.
Do you offer discounts or promotions?
Yes, we regularly run special offers and discounts. Subscribe to our newsletter or follow us on social media to stay updated.
How do I know if an item is in stock?
Our webshop displays real-time stock availability. If an item is available to order, it is in stock. If an issue arises, we will inform you immediately.
How can I choose the right size?
Each product page includes a detailed size chart to help you choose. For additional help, feel free to contact our customer service team.
Are the products authentic?
Yes, we source our products from trusted suppliers and perform quality checks to ensure authenticity.
Do the products come with a warranty?
We stand by the quality of our products. If an issue occurs, please contact us — we will find a quick solution.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number. You can check your order status anytime through our tracking portal.
What if my item arrives damaged or incorrect?
Please contact our support team immediately with a description and photos of the issue. We will arrange a replacement at no extra cost.
Is shipping really free?
Yes, all orders are delivered with free shipping.
Can I cancel my order?
Orders can be cancelled within 24 hours after placement. After that, cancellation may no longer be possible if processing has begun. Contact us as soon as possible if you need to make changes.
Are my payment details secure?
Yes, we use modern encryption technology and secure protocols to protect your information at all times.
Do you have physical stores?
No, we operate exclusively online and do not have physical retail locations.
Do you offer gift wrapping or gift cards?
Currently, we do not offer gift wrapping or gift cards.
TrySnatched
Company Name: Rabienservices
Company Number: 76574709
VAT Number: NL003095203B94
Address: Deltapromenade 266, 2554GX The Hague, Zuid-Holland, Netherlands
Phone: +31612235396
Email: info@trysnatched.com
Opening Hours: Monday to Saturday: 09:00–18:00, Sunday: Closed
For inquiries, please visit our Contact Page